We want you to be happy with your purchases.
So please check all items immediately upon receipt.
If an item arrives damaged or is faulty please inform us within 48 hours of delivery via email or phone using the details on the “contact us” page. For any damaged goods we will require evidence of the damage and a declaration from you that they were damaged on arrival, we will then either refund you in full or try to replace the item for you. For faulty goods we will require details of the issue, you may then be requested to return the goods at our cost for inspection, with a full refund being issues within 14 days of receipt, or a replacement being dispatched on receipt of the faulty goods.
If for any reason you are unhappy with your purchase, or you have simply changed your mind and would like to return it, please contact us via email or phone using the details on the “contact us” page within 14 working days from the day the item was delivered, stating that you wish to return an item. Please note that personalised items may not be returned, unless they arrived damaged or faulty. Item/s must then be received by us within the following 14 working days. We will be happy to refund you for the item price, less any p&p costs incurred by us in mailing out, provided items are returned to us unused and in perfect condition with the original packaging. We will not pay any return postage for items where you have changed your mind, or unhappy with the purchase. Please note we do not give exchanges or refunds on items returned to us after 28 days of receipt.
When returning goods we recommend using registered post as we cannot be held responsible for goods that do not reach us. With the exception of faulty items or error on our part, return postage cannot be refunded and refunds cannot be made until the goods have been received. Refunds can take up to 14 days from receipt of returned item/s. Where goods are returned by you in accordance with your rights, and in accordance with our returns policy, we shall credit the Payment Card with the appropriate amount.
Missing Items – UK
For items lost in post, you must report these to us within 7 days of our dispatch notification being sent to your email address, by contacting us on the telephone, or by email. Our items are sent by Royal Mail, or by a carrier and a proof of postage is retained in both instances. Items that have been signed for at your stated delivery address, or items that show as delivered to your address, or your neighbours address, will not be considered as lost in transit. Should your item have not arrived within 14 days of dispatch we will consider them as lost and ask you to complete a declaration of this and support us as needed with information for our own claim against the courier. A replacement item will be mailed out where possible, or a refund in full will be made to the card you initially paid on within 7 days. Should the item later arrive you are required to contact us to inform us of this and we will arrange to pay postage for it to be returned to us.
Missing Items – Overseas
Whilst the UK process remains the same, items should be reported as potentially missing with 14 days of dispatch and will be considered as lost in post within 28 days, unless the country to which we are mailing has a delivery time expectation in excess of 28 days.