Privacy & Cookie Policy

Michelle Martin, trading as Abbeyhead Crafts/Abbeyhead Home and Garden Gifts/Abbeyhead Kids

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services. This Privacy Policy does not apply to the practices of third parties that I do not own or control.

  1. Personal information I collect

To fulfil your order, you must provide me with certain information, such as your name, email address, contact phone number, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a family tree, for example).

To enable an enhanced customer experience, and to enable me to provide products that best meet my customer base needs, my website uses cookies. A cookie is a way in which the website is able to identify a user each time they visit the page (identification is in the form of numbers and letters for each user), some cookies expire at the end of the session and others expire after a time period, or when deleted by the user. You may switch off cookies at any time on your browser, although this may then block certain features of our website and reduce the experience for you as a user. To switch of cookies please see the guidance provided by the provider of the browser that you use, for example Internet Explorer, or Chrome.

The type of data collected by cookies may include items like the pages you have visited, the length of time on my site, your IP address and geographical location, how often you visit my website and any patterns in that visit. The legal basis relied on for use of cookies is consent, given when you access and continue to use our website.

I also collect any personal data that you give by consent, for example messaging me or commenting on posts, on platforms such as Facebook, Instagram and Pintrest. This information is processed with your consent, which may be withdrawn at any time, and used to fulfil orders that you place, or keep you informed on products that may be of interest.

  1. The legal bases I rely on to collect, use, and share personal information

I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

  1. The third parties with whom I share personal information

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies, Paypal, Google analytics, Godaddy (this list is not exclusive). I will share your personal information with these third parties, but only to the extent necessary to perform these services. If you require a full list of third parties used please contact me, links to the commonly used parties privacy policies are here

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

https://www.hermes.com/uk/en/privacy-and-cookies-uk/

https://www.parcel2go.com/content/privacy-policy.aspx

https://www.royalmail.com/privacy-notice

https://mailchimp.com/legal/privacy/

https://uk.godaddy.com/agreements/showdoc.aspx?pageid=PRIVACY

https://policies.google.com/privacy

By clicking on these links, or any other third party links contained on my site, you will be directed to sites that I do not own. I have no control over the data processing of these sites and accept no liability for their processes.

  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
  • Contractors or employees. Currently this is limited to 1 website developer on a contract basis and 1 part time employee. The contractor will not have cause to use your data, but may view it when improving the customer order process/resolving any website issues. My employee, who will have access to your personal details for purposes of preparing your order for dispatch.
  1. The length of time I keep personal information

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

  1. If transferring personal information outside of Europe, how the transfer will be handled

Personal information will be transferred outside of Europe if you are a customer in a country that is not within Europe. Information shared then will done so for purposes of delivering your item to you and will be provided to the courier company.

Should any third parties I may engage, such as my website or email host Godaddy, my payment processing service PayPal, my email marketing service Mailchimp, or any other electronic data handler, transfer data to data centres outside of the UK this will not be within my control and I will not be liable for their actions. Processing data by third parties will be the responsibility of the third party.

Your rights regarding my use of your personal information and my contact details

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  • You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Michelle Martin, am the data controller of your personal information. If you have any questions or concerns, you may contact me by email info@abbeyhead.co.uk

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