Dispatch Times and Delivery Information
None handmade or personalised orders are usually dispatched within 48 hours of the order being placed. Handmade or personalised orders (or mixed orders containing these items) will be dispatched within 2 weeks of the order being placed. In quieter periods this dispatch time is usually considerably quicker, please do contact us for current dispatch time information.
Orders are usually dispatched by Royal Mail 2nd class post, or a courier, and typically take 3 days to arrive within UK mainland.
Please note that our free postage only applies to customers with UK delivery addresses. This offer also includes Northern Ireland, Channel Islands, Isle of Man and the Scottish Islands, unless the order cannot be sent by Royal Mail due to weighing over 2kg. In this latter example we will then contact you to quote additional postage, if you are dissatisfied with the quotation we will action a refund for the item within 5 working days.
Free postage is not available for international addresses. Customers requiring international post may choose to order, but the items will not be dispatched until an additional p&p fee has been paid. International customers should either contact us prior to ordering, or review their emails for a quote on international postage within 48 hours of placing an order. If you are dissatisfied with the quotation we will action a refund for the item within 5 working days.